Frequently Asked Questions
We have taken the time to consult the National Consumer Authority when designing our membership agreement. The following is a list of important information and frequently asked questions to save you some time deciding if we are the gym for you.
Can I visit a gym before becoming a member?
You can of course. You can contact us quickly using the form above above to organize a private one to one viewing, consultation or, ideally for both parties, a trial class free of charge and from there we can talk you through your options and put together a plan for you based on your own needs, concerns, goals and lifestyle. As a private members club we pride ourselves on treating each person with the highest level of detail and attention. We also encourage you to talk to our members about their experience here; this will give you instant, honest opinions and perhaps someone you can identify with.
What is included in the membership fee?
Your membership investment entitles you to come to any class time you choose, for the amount of times per week you have signed up for. Our FLUX PLUS membership, for instance, means you can choose 4 class times per week. We will of course advise you to attend classes that are aimed towards your goals and preference, but the choice will always be yours. Personal training, specialized courses and retail products are available at additional costs and traditionally are discounted favourably for members.
How do I pay for my gym membership?
We use stripe for safe membership payments. Once you have trialled the studio and we have talked then we will use your credit card details to safely register you, and payment will be automated weekly or monthly - whichever is your preference.
DO YOU OFFER ANY DISCOUNTS?
We offer discounted Nutrition coaching for members, discounts on merchandise and on all events, guest workshops. We do not offer couples discounts or student discounts.
How can I work out the cost of joining a gym?
Ask yourself how many times a week you are going to visit the gym and divide that by the monthly cost. There are no negative costs to making health and fitness part of your lifestyle. Don't forget to factor in all the benefits of membership! You control the value of your gym membership, we make sure you enjoy it. To only think of money when joining a gym like ours would be a mistake; our gym has earned a reputation for having one of the most encouraging and enjoyable means to your goals. Quite simply, in our humble opinion, it is impossible to put a price on your daily happiness, stress levels, confidence, freedom, relationships and mental health. We strongly advise you to make sure that wherever you join, your needs are being met.
How long is the contract for?
Initial sign up is a 12 week commitment - not upfront; we use monthly direct debit through stripe - with just a 2 week written cancellation policy thereafter. Please see below regarding cancellation notice to avoid confusion over joining on a monthly contract. Please make sure to understand your terms of joining BEFORE signing up, this helps to have a smooth sailing relationship where everyone is happy and on the same page.
Do i have to pay for parking?
Parking is free for all of our members and is right outside our door. As handy as can be. There are poles to lock your bicycle outside too.
Do I have to give notice to cancel?
Yes, as above: Initial sign up is a 12 week commitment with just a 2 week written cancellation policy thereafter. Cancellations should be emailed to email@example.com subject title 'Cancellation'. Your cancellation is taken from the date of email, any time after week 10 (making your 12 week commitment complete). We cannot legislate for sickness, holidays, injury caused outside of the studio and so forth. However your communication with us is important, and we are human, so special consideration will be given to special circumstances. In a business built around people, we put people very much first. As a family business, though, we also need to prioritise structure. So your 2 week notice allows us to function smoothly, and therefore is greatly appreciated.
What action can a gym take if I miss a payment?
Approaches may vary from club to club. Consumers should be aware that cancelling a direct debit linked to a minimum membership period, does not cancel any debt that may exist between the gym and the consumer. Remember gyms may be within their rights to follow up on missed payments, as the signed contract agreement is a legally binding document.When you cancel a gym membership and if you have been paying by monthly installments, you should check your bank/credit card statements to ensure that subscriptions have ceased. Remember it is yourresponsibility to check your statements.
Understanding the wording of the membership agreement
There is no hidden small print in our agreement. As a result, the agreement is very clear and unambiguous. You do not need legal advice to understand the terms and conditions. Take time to read the contract through, so that you fully understand what the club expects of you and what you can expect of the gym. If you do not understand any of the conditions, or if the meaning of the term is unclear, ask questions and get your answers before signing. That way you will be more likely to not only get fit but also know you are getting a fair deal!
What if Gyms say they are not liable for injury claims?
Under the provisions of the European Communities (Unfair Terms in Consumer Contracts) Regulations 1995, a clause is considered potentially unfair if it states that the supplier is not responsible for death or personal injury to the consumer "resulting from an act or omission of that supplier".
You should bring this to the attention of the gym owner/manager.
If you have a disagreement with the gym in relation to the services, you should first try and resolve the matter by directly approaching the gym owner/manager. It is advisable to keep copies of all correspondence. In the event that the dispute cannot be resolved, it is open to you, to refer the issue to the Small Claims Court at www.courts.ie. Claims involving amounts up to €2,000 may be processed through this procedure at a cost of approx €15.
Whatever gym you are considering joining we recommend that you take the opportunity to speak to its existing members and find out if they are satisfied with the service the gym provides. Be aware of potentially unfair terms. Ask the questions recommended by the NCA set out above and satisfy yourself that their agreement meets your requirements. No matter where you choose, we believe that everyone should make health and fitness part of their lifestyle.